Refund Policy

Last Updated: August 16, 2026

At Webcroo Technologies, we aim to provide high-quality digital services. Because our services often involve customized design, development, and professional work, refunds depend on the nature and stage of the project.

1. Website Design & Development

Once development or design work has started, payments may generally be non-refundable because time and resources have already been allocated to the project.

If a project is cancelled before work begins, any eligible refund will be considered based on the agreed project terms.

2. Advance Payments

Advance payments are used to reserve development time and begin project work.

Once substantial work has started, the advance payment may not be refundable.

3. Digital Marketing & SEO Services

Fees paid for SEO, digital marketing, advertising management, consulting, or other ongoing services are generally non-refundable for work or service periods that have already started.

Advertising spend paid to third-party platforms is also generally non-refundable by Webcroo Technologies.

4. Domain & Hosting Services

Domain registration and hosting charges are subject to the policies of the respective domain registrar or hosting provider.

Once a domain has been registered or a hosting service has been activated, refunds may not be available.

5. Custom Software Development

For custom software and application development projects, payments are linked to project milestones or agreed development stages.

Payments for completed milestones or work already performed are generally non-refundable.

6. Duplicate Payments

If you accidentally make a duplicate payment for the same service, please contact us. After verification, the duplicate amount may be refunded through the original payment method where possible.

7. Cancellation

If you wish to cancel a project or service, please contact us as soon as possible.

Any refund will be determined based on:

  • Work already completed
  • Project stage
  • Third-party costs
  • Resources already committed
  • The agreed project terms

8. Refund Processing

Where a refund is approved, we will normally process it through the original payment method where possible.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

9. Contact Us

For refund-related questions or requests, please contact Webcroo Technologies using the contact details provided on our website.

We will review each request fairly and communicate the outcome to the customer.